Shipping policy
Shipping Policy
Last updated: April 24, 2026
Processing Time
Because every PawSphere, PawMemoirs, Custom Bone Necklace, and Custom Blanket is handcrafted individually using the photo you submit, orders require 1 to 3 business days of processing before shipping. During high-demand periods (holidays, seasonal campaigns), processing may take up to 5 business days.
You will receive a shipping confirmation email with tracking information once your order leaves our facility.
Delivery Times
Estimated delivery times (after processing):
- Spain: 3-5 business days
- European Union: 5-8 business days
- United Kingdom: 7-10 business days
- United States & Canada: 7-12 business days
- Rest of World: 10-15 business days
Delivery times are estimates. Actual delivery may vary depending on your location, carrier delays, customs processing, and events outside our control. We are not responsible for delays caused by shipping carriers or customs authorities.
Shipping Costs
Shipping costs are calculated at checkout based on your destination and the items in your order. We offer standard shipping for all regions. Express shipping may be available at an additional cost — you will see available options before completing your purchase.
Tracking
Once your order ships, you will receive an email with a tracking number. You can use this number to follow your order's journey from our facility to your doorstep. If your tracking has not updated within 5 business days of shipment, please contact us at support@pawspherebrand.com.
Customs, Duties and Taxes
International orders (outside the European Union) may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are not included in the price of the product or shipping, and are the sole responsibility of the recipient. We recommend checking your country's customs policies before ordering.
Lost, Stolen, or Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery at support@pawspherebrand.com with photos of the damage — we will arrange a replacement or refund.
If tracking shows your package as delivered but you have not received it, please first check with your neighbors and building management, then contact the shipping carrier with your tracking number. If the issue is not resolved, contact us at support@pawspherebrand.com within 14 days of the tracked delivery date.
Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for packages shipped to addresses entered incorrectly. Address corrections after shipment may incur additional fees from the carrier.
Contact
Questions about shipping? Contact us at support@pawspherebrand.com.